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Frequently Asked Questions

How do I manage my loan account?

You can view and change most of your account information right from your Member Center, including your password, phone number, physical address, and email address ...

    How do I make early or extra payments?

    You can make a one-time payment from your Member Center, by check, or over the phone ...

      How do I change my due date?

      You have options if you need to change your due date. As long as your account is current, you can make a one-time change to your next payment date...

        How do I get started with Online Banking?

        With Online Banking, you can get 24/7 access to your account. To enroll, click here. ...

          How do I link an external account?

          Depending on the linking option you have selected, it may be necessary for two (2) micro deposits to be made into the external account...

            How can I set up a direct deposit?

            Set up a direct deposit into your account, and you could be eligible to receive your money up to 2 days earlier.

              What is auto refinance?

              Looking for a lower monthly car loan payment? Refinancing your car loan with Happen Bank could lower your monthly car payments...

                What are the rates and fees for auto refinance loans?

                Rates and fees for your auto refinance loan depend on several factors, like your credit history and income. ...

                  How do I refinance my car loan?

                  It’s fast and simple to refinance your car loan with LendingClub Bank. If your car loan’s remaining balance is between $5,000 and $55,000 ...

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                    Unless otherwise specified, all credit and deposit products are provided by Happen Bank, N.A., Member FDIC, Equal Housing Lender (“Happen Bank”), a wholly-owned subsidiary of Happen, Inc., NMLS ID 167439. Credit products are subject to credit approval and may be subject to sufficient investor commitment. Credit union membership may be required. Deposit products are subject to approval, which may include credit approval. 

                    Our mailing address is: Happen Bank, N.A., 88 Kearny Street, Suite 600, San Francisco, CA 94108. 

                    “Happen” and the “H” symbol are trademarks of Happen Bank.

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