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How can I get natural disaster support?

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Need a hand? We can help.

We're sorry if you've been affected by a recent natural disaster in your area. We know that this can be a challenging time for you and your loved ones, and Need a hand? We can help.

If you've been affected by a natural disaster in a FEMA-declared disaster area, here's how we can help, even if you weren't able to contact us:

  • No payment calls for a minimum of 30 days

  • No late fees (refunds for any late fees charged during this time) for a minimum of 30 days

  • Notifying credit bureaus that you've been affected by a FEMA-declared disaster

Check FEMA's disaster declaration page to see if we can help with your situation.

If you're concerned about making payments during this time, or if you have any questions about your account, call our special care line at 888-596-4478.

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88 Kearny Street, Suite 600
San Francisco, CA 94108


For Personal Loans, APR ranges from 5.96% APR to 35.96% APR and origination/processing fee ranges from 0.00% to 8.00% of the loan amount. APRs and origination/processing fees are determined at the time of application. The lowest APR may be available to borrowers with excellent credit, subject to additional factors including, but not limited to, loan amount, loan term, and sufficient investor commitment. Advertised rates and fees are valid as of July 06, 2026, are subject to change without notice, and may not be available for all Personal Loan products and/or through all application channels or platforms.

A representative example of payment terms for a Personal Loan is as follows: a borrower receives a loan of $15,262 for a term of 36 months, with an interest rate of 13.99% and a 6% origination fee of $916, for an APR of 18.40%. In this example, the borrower will receive $14,346 and will make 36 monthly payments of $522. Loan amounts range from $1,000 to $75,000 and loan term lengths range from 24 months to 84 months. Some amounts, rates, and term lengths may be unavailable in certain states, and may not be available for all Personal Loan products and/or through all application channels or platforms.

Credit eligibility is not guaranteed. APR and other credit terms depend upon credit score and other key financing characteristics, including but not limited to the amount financed, loan term length, and credit usage and history.

Unless otherwise specified, all credit and deposit products are provided by Happen Bank, N.A., Member FDIC, Equal Housing Lender (“Happen Bank”), a wholly-owned subsidiary of Happen, Inc., NMLS ID 167439. Credit products are subject to credit approval and may be subject to sufficient investor commitment. Credit union membership may be required. Deposit products are subject to approval, which may include credit approval. 

Our mailing address is: Happen Bank, N.A., 88 Kearny Street, Suite 600, San Francisco, CA 94108. 

“Happen” and the “H” symbol are trademarks of Happen Bank.

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Equal Housing LenderMember FDIC