Chief Customer Officer
As Chief Customer Officer, Mark oversees the brand, communications, and banking teams at Happen Bank (formerly LendingClub), driving a clear, consistent, and compelling end-to-end brand narrative and engaging, mobile-first member experiences. He played a central role in the company’s 2026 rebrand, helping shape its strategic direction and guiding its consistent expression across all internal and external touchpoints.
Mark has more than 20 years of experience in marketing, branding, and business strategy in both large-scale financial services companies and emerging industries. Prior to Happen Bank, he served as Chief Sales & Marketing Officer at cryptocurrency trading and custody infrastructure company Bakkt. Prior to that, he served as Chief Marketing Officer (CMO) at Biocatch and CMO at TIAA, where he led the company’s successful brand evolution and drove customer growth. He also has leadership experience at JP Morgan Chase, where he helped manage efforts to transition to digital banking, and at Capital One, where he led the national direct-to-consumer deposit business and efforts to expand retail banking into new geographies.
Mark holds a BA in Government from Dartmouth College and an MBA from the Tuck School of Business at Dartmouth, where he graduated with honors.
