BUSINESS ONLINE BANKING

• Sign in using your Online Banking username and password

• Select “Access Manager” from the “Tools” tab in the home menu

• Select “Add a New User” and complete the “User info” section, then click “next”

  • User info will include first name, last name, email address, phone number, and password

  • New users will be required to change their password upon their first successful login 

• Enable user access to all or only certain accounts and online features, as well as by transaction type, dollar amount, etc.

Getting Started

Online Banking:

• Click "Move Money" and select "Wire Transfer"

• Complete the necessary information about the amount and beneficiary

Mobile App:

• Select "Move Money" and then "Wire Transfer"

• Complete the necessary information about the amount and beneficiary

Adding a new recipient

Choose “New Recipient” from the drop down under “Recipient/Account” and enter the required recipient information. Please be sure to add the display name and beneficiary bank information.

You can leave the email address blank and ignore the intermediary bank section.

Complete the recipient information

Verify the information and enter a “Purpose of Wire” into the description and select approve for the wire to be sent to the bank for processing.

Please note: Domestic wire cutoff time is 4:00 pm ET and international cutoff time is 1:00 pm ET. All domestic wires approved after 4:00 pm ET and international wires approved after 1:00 pm ET will be processed on the following business day. Wires can only be completed on weekdays, not weekends.

Wire Statuses

Processed – Wire is processed and will be debited from the account by end of day

On Hold – An alert is on this wire in Q2. The Fraud team will clear it, and approve the wire for processing

Cancelled – Customer or Happen Bank has cancelled the wire

Drafted – Customer drafted the wire, but needs to approve it

Manage alerts

Enable, disable, or add security and account alerts within Online Banking by clicking your name, selecting Settings, selecting More under Alerts and Security, and clicking Add New Alert. Then, select email or text message as the alert type.

For Mobile Banking, from the More menu, select Alerts, select Custom Alerts, and click Add Alert. Then, select email or text message as the alert type

Manage security preferences

Use the Login and Security section to change your password/username, enable fingerprint/FaceID, and update secure delivery options to receive secure access codes

Statement delivery

Customers can control statement delivery type for each account – paper or E-statements

View your profile

Customers can view their personal profile information, but edits cannot be made. To update personal information, please contact customer service at 800.242.0272.