Retail

Ecommerce startups and subscription models continue to disrupt bricks and mortar, requiring every brand to rapidly innovate to compete. We work hard to uncover the consumer needs no one else sees and innovate based on these insights, helping the world’s biggest retailers boost revenue by adapting their physical and digital presence.

“We’ve been the most successful category in Foods over the past 2 years. Our approach and strategy are held in high regard by the senior leadership team in M&S.”

Head of Category, Food on the Move, M&S

Fresh thinking for Tesco.com

What puts people off ordering groceries online? Insight told us it was concerns over freshness. This prompted us to look at ways Tesco could highlight the freshness and quality of produce through their communications – from putting a ‘Freshly clicked’ message on delivery vans to showing just-picked raspberries on the website landing page.

M&S’s to-go turnaround

How can we make food shopping easier for consumers on the move? We mapped out how people move around stores and discovered small tweaks, such as takeaway coffee bars and colour-coded sandwich areas, made the customer journey easier - and their baskets fuller. The result? 115% increase in breakfast revenue and 40% increase in snack purchases.

Eternal summer at M&S

Why do people add deli items to their basket? We discovered it reminds them of holidays and helps stretch summertime. These insights led to the creation of 70 new lines, with the holiday season rhetoric integrated into new packaging and all communications. The changes led to a massive summer sales spike.