Client: Dorchester Collection

Bespoke Innovation Training


Dorchester Collection created a Global Innovation Committee to help drive incremental revenue driving  opportunities across their global hotel portfolio.  To make this work they needed an idea generation training approach for their collection-wide innovation committee.

What we did

We worked with the team to develop a bespoke innovation training session  & helped develop a simple and effective innovation model best suited to the culture and aspirations of Dorchester Collection hotels.

IHG hotel innovation


Collaborative creation of an innovation process unique to Dorchester Collection; proactive identification and implementation of guest experience insights and a team of inspired innovation initiators!


Innovation Training

Industry Hospitality

Happen's perspective

Our People