"Happen helped us come up with very compelling, consumer relevant innovation that is totally asset responsible." Hiroko Ishibashi, Director Gum Innovation @ Kraft Foods
Anyone with a career longer than six months in innovation has at some point been harassed by a colleague claiming personas are the next big thing to describe consumers in your category. In case you forgot to ask them to describe themselves using one of their MR-supplier-trademarked characters (which of course no one can), then use Oatmeal's brilliant facebook personas to make the point.