M&S Half and Half Loaf

Client: Marks and Spencer

M&S Half and Half Loaf

The Half and Half loaf was one of the most successful launches for M&S, driving sales, footfall and margin

Challenge

M&S needed a new vision for the category and innovation in their bakery offer. We undertook in-depth customer ethnography, shop-alongs and recruited and ran a lead user community for 6 weeks teasing out insights and co-creating solutions.

Opportunity

Amongst many other insights we found that customers from multi person households wanted to eat different types of bread but didn’t want to buy multiple loaves and then waste it.

Marks & Spencer - Happen Innovation Agency

Result

Half and half bread’ is one of the most successful launches in the M&S bakery category, driving sales, footfall and margin.

Retail

FMCG

M&S

Industry FMCG

Happen's perspective

We worked closely with Marks & Spencer's Technology, Operations and Marketing teams to make what was considered technically difficult at a factory level happen.

Our People
One of the most successful lines we launched in bakery in the last year. Customers loved it, thought it was very innovative by tapping into a latent need.

Chris Seaby

Product Developer

Marks & Spencer